Automotive
Trusted Auto Care

Expert Auto Service You Can Trust

About Acceptance Insurance

Acceptance Insurance is a trusted Auto Insurance Agency serving customers in Lakeland, FL, with a strong reputation built on quality work and reliable service. Rated 4.80 out of 5 from 332 reviews, we’re proud to offer great service and quality and accessible facilities for a smooth, customer-focused experience.

★★★★★ 4.80 rating (332 reviews)
Acceptance Insurance
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Satisfaction Focus

Complete Auto Care

General Repairs

Comprehensive repairs for all makes and models.

Maintenance

Regular maintenance to keep your car running smooth.

Oil Change

Quick and professional oil change services.

Diagnostics

Advanced computer diagnostics for all issues.

Acceptance Insurance shop

Quality Service, Fair Prices

We're committed to providing honest, reliable auto service. Our certified technicians treat every vehicle with care and keep you informed every step of the way.

  • Certified Technicians
  • Honest, Upfront Pricing
  • Quality Parts Guaranteed
  • Fast Turnaround

Customer Reviews

What our customers say about our service

Evelynn Rose

Evelynn Rose

11 months ago

I went in looking for help finding a policy with low rates, Tameeka found a policy that was affordable for me. She was very knowledgeable and gave me good advice and information regarding driving records and at what point I'll see a decrease in prices of insurance rates not to mention shes hilarious and extremely personable. I would definitely recommend Tameeka and the team at acceptance insurance for any insurance needs.

Anahi Ruiz

Anahi Ruiz

a year ago

Kimberly Hopkins went above and beyond to help me get the best car insurance deal! Her customer service was amazing and she made the process so easy! She is definitely one of the best agents I've ever talked to!

Justin Born

Justin Born

a year ago

Kim was absolutely amazing in helping me find the right insurance policy for me! I did NOT want to pay an arm and a leg for comp and collision and she made it happen! I am amazed! She saved me around $200! Thank you so much Kim; I will be referring everyone that needs insurance to her.

Bri Green

Bri Green

11 months ago

I have to give this company a 5star based off my experience with Kim! First off anytime I have dealt with insurance agencies, It’s always just a business transaction, no one ever cares they give me a quote and that’s that! But when I say Kim went above & beyond to help find what’s best for me in my situation!! She did not know me at all & to be so sweet, caring, and most importantly professional showing the BEST CUSTOMER SERVICE I HAVE EVER EXPERIENCE OVER THE PHONE! I will forever greatly appreciate & acceptance insurance will always have me as a customer as long as Kim will be my Rep! Thank you so much Kim & Thank you Acceptance for having her!!

Rosanna Abbott

Rosanna Abbott

11 months ago

I don’t normally leave a review. I just had to because Kim went above and beyond to help me get a great quote on car insurance. Her customer service skills are on point for sure. I’m blessed to have had such a great experience. Y’all hit the jackpot with Ms. Kim.

Johnny McQuilla

Johnny McQuilla

9 months ago

Finding the right insurance can be quite challenging, but I was fortunate enough to come across Acceptance Insurance. I had the pleasure of speaking with Kim, who made the entire process remarkably easy. Her friendly customer service truly stood out, and I wholeheartedly recommend reaching out to her for assistance.

Brandi Ferrone

Brandi Ferrone

9 months ago

Kimberly Hopkins is an amazing person! She was able to get us coverage for our new driver with expediency and efficiency. We are so happy to give her a 5 Star Rating as she truly cares for her customers! I highly recommend Kimberly Hopkins!

Latoya Ortiz

Latoya Ortiz

a year ago

I want to say that First acceptance helped me during a Trying time in my life. I had just lost my Father and I Needed new insurance. When I called my very first interaction with Kimberly Hopkins. To start she was an absolute spectacular representative. She genuinely cared about me and my concerns when I expressed to her what my life had been like for the past 30 days after we spoke it was like I could feel her hug through the phone. Kimberly with detailed, Understanding and resourceful. She answered every single question that I had. I love this location so much. I hope you guys know how lucky you are to have someone like Kim not only does her work speak for that but also how she treats people. It’s sucks to already live in a high insurance rate state but it isn’t so bad when the people are personable and I would much rather give my hard earned money away to people make me feel like I mean something. I had to get a new policy for a new vehicle and Kim assisted me for the second time and I couldn’t be more happier. THIS TEAM IS so appreciated. Kim, thank you 🙏🏽

Frank Thrasher

Frank Thrasher

2 months ago

Walked in and was greeted immediately. Sat down and within minutes had a quote and ready to sign. Great experience with Christian!

Rosa Rivero

Rosa Rivero

8 months ago

I had an amazing experience with Carlos Maysonet at Acceptance Insurance! He went above and beyond to help me find the perfect policy that fits my needs and budget. He was patient, professional, and explained everything clearly. Carlos made the whole process easy and stress-free. I truly appreciate his dedication and excellent service. Highly recommend….. absolutely wonderful! ⭐️⭐️⭐️⭐️⭐️

Frequently Asked Questions

Common questions about Acceptance Insurance

Business Features

Highlights & Amenities

Accessibility

  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
  • Wheelchair-accessible seating
  • Wheelchair-accessible toilet

Service options

  • On-site services
  • Language assistance

Payments

  • Credit cards
  • Debit cards

Parking

  • Free parking lot
  • Free street parking
  • On-site parking

Visit Our Shop

Stop by or call us to schedule your service appointment.

Location

702 E Memorial Blvd STE B, Lakeland, FL 33801, United States

Hours

Open Now · Saturday 9 AM-3 PM
Monday Closed
Tuesday 9 AM-6 PM
Wednesday 9 AM-6 PM
Thursday 9 AM-6 PM
Friday 9 AM-6 PM
Saturday 9 AM-3 PM
Sunday Closed
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